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Help

Check Merchant Website

To check if a merchant website is authorised to accept vload as a payment method, please enter the URL below and press Check.

If you are still unsure or have further questions, please contact us.

How to start?

Click here for a complete tutorial. Learn how vload works and how to get started.

Learn More about VLoad

VLoad cash vouchers enable fast and easy payments for Internet users and comply with the highest standards of KYC rules and responsible banking.

VLoad as the issuer and distributor prohibits the use of virtual vouchers for purchases of products prohibited by card schemes, or by unidentified third parties.

Limits

The maximum amount allowed without submission of additional documents is 100.00 EUR / USD per year. Please complete your account verification in order to remove any deposit limits. The verification of your account is required so that we can provide you with the best possible service, and also comply with financial service regulation in order to avoid any account limits.

We encourage all clients to complete the verification process before the first payment. Vload.expert reserves the right to change any of the deposit limitations indicated, at any time.

Maximum amount per transaction 5,000 USD/EUR.

Since VLoad eVouchers are used for online payments, customers must undergo full, bank level due diligence for compliance with AML and CTF regulations.

Tier 1 with limits up to 100.00 EUR / USD.

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Account Registration with full data.

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Email address verification.

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Limited to 1 successful purchase.

Tier 2 with limits between 100.01 and 24,999.99 EUR / USD.

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Proof of Residence Address

Either a Utility Bill or a Bank Statement listing your Residence address. Not older than 3 months from the current date.

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Scan of your passport or national ID

A document showing nationality or citizenship status. In case your national ID does not clearly display your nationality or citizenship status, you might be required to provide additional document(s).

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Authorization Form depending on the payment method type Download, fill, sign and scan Authorization Form.
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For Card Payment (Visa, Mastercard, Unionpay) click here.

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For all other payment methods click here.

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Applicable only in case of PAYING BY CARD
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Copy of debit/credit card

Photo/scan of the front side of your card, with the card number masked except the last 4 digits.

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In approximately 24hrs you will be notified of the review results.

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Once you receive an email confirmation, your account will be upgraded to Tier 2 with the limit increased up to 24,999.99.

Tier 3 with limits above 25,000.00 EUR / USD.

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Due to regulatory and AML reasons, VLoad voucher users with yearly limits above 25,000.00 EUR/USD, will be approved only after Enhanced Due Diligence (EDD) is performed.

Withdraw through VLoad eVoucher

Shops accepting VLoad can issue a VLoad Payout Voucher as a payout. Such vouchers are available in your account, among regular vouchers and may be cashed out. To cash-out a voucher, click the appropriate button on the voucher list to have it wired to your bank account.

VLoad Payout

VLoad Payout is a tool for merchants to choose a customer and make a payout by issuing a new VLoad Payout Voucher. The customer then can redeem this voucher on the merchant’s website, or use VLoad Cashout to transfer the funds to his bank account. Only VLoad Payout Vouchers can later be cashed out by the customer.

Payout Prerequisites

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Tier 2 Account.

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A merchant can issue a payout voucher, only if you have made at least one voucher redemption at the website in the past.

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The minimum payout amount equals $100.

Payout Voucher Redeem Bonus

For every $400 of payout you receive and decide to redeem at any of the websites accepting VLoad, a $10 bonus VLoad eVoucher will be issued to your account for free! The amount eligible for bonus accumulates over 180 days.

VLoad Cashout

To cash out your voucher, go to your voucher list, find it and click the "Cashout" button (only the payout type voucher has this button). For pooling vouchers below the $100 cashout minimum you can take advantage of our multiple cash out option. This allows the customer to pool several lower value vouchers to get over the $100 minimum, all with a single wire out fee. Just check each voucher you want to pool and select multiple cashout. The international wire transfers usually reach beneficiary accounts in 2 to 5 business days, depending on the wire type and bank connection.

Cashout Prerequisites

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Tier 2 Account.

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You must add your own bank account details in the "My account" arrow_forward "Bank account" section.

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Upload a bank statement, issued within the last month, in the "Extra documents" section.

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You must upload a signed self-certification form.

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The cashout minimum amount equals $100. (see "VLoad Cashout" above).

Bank account verification before the first Cashout takes 2 additional business days.

Limits

VLoad eVouchers and VLoad Payout Voucher limits are accrued separately.

For Tier 2 account: 24,999.99 EUR/USD

Purchase VLoad eVouchers up to 24,999.99 EUR/USD. Receive and cash out VLoad Payout Vouchers up to 24,999.99 EUR/USD.

For Tier 3 account: above 25,000.00 EUR/USD

Purchase VLoad eVouchers: above 25,000.00 EUR/USD. Receive and cash out VLoad Payout Vouchers: above 25,000.00 EUR/USD.

FATCA

The US government intends to combat tax evasion in the United States more intensively by cooperating with the international community. As such, the Foreign Account Tax Compliance Act (FATCA) was enacted into law on March 18th, 2010. To find out more about FATCA you may visit FATCA FAQ.

Money-back guarantee

Paying with VLoad eVoucher is always instant and easy. Just paste your voucher PIN in the appropriate form field at any partner shop website. If an active voucher is not redeemed for any reason, you are entitled to a 100% refund right away. Contact our 24/7 customer support to receive the money back.

Please note the voucher might not be accepted due to a temporary connectivity problem or a server downtime. If you wish to proceed with a purchase feel free to contact us, your shop or try again in a few minutes.

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Google Chrome
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